About the session

Organizational AI Harnesses: Building multiplayer AI experiences for teams of Agents & People

Professional AI product experience and productivity gains are defined by the harness we use, and the future is in organization sized AI harnesses.

The Harness: Claude Code, Codex, or Hermes if your bold, defines the modern professional’s AI product experience. When voice and chat are the common UI, it’s the orchestration around the LLM call driving the experience.

And while many are just figuring out how to download Claude Code, modern organizations and startups are starting to tackle the organizational harness.

How does the team interact with AI? New interface or the tools they know? How do we control an entire team of agents, with different users, or different skill levels? How is memory and context shared, but sensitive information protected from leaks? How do we stop hallucinations? How do I manage token spend? How are expert skills and workflows distributed? How can I enable my team to build their own custom apps, with some control?

This talk looks at examples and stories from companies and startups doing the work to figure out how to harness and control these powerful and unpredictable AI-enabled systems.

What you will take away

• Look beyond the LLM call to the organizational harness that shapes the professional AI experience.
• Consider how teams manage shared context, sensitive information, hallucinations, token spend, and skill distribution.
• Design enterprise AI so people with different roles and skill levels can work with agents safely and productively.

About the speaker

About Luis

Luis Calderon is a product leader with 20 years in technology and more than 15 years in product management across consumer platforms, enterprise software, e-commerce, and AI. At Intuit, he owned the strategy and roadmap for TurboTax Self-Employed and led product teams across Self-Employed and onboarding. Earlier in his career, he worked on eBay checkout, where product improvements delivered more than $100 million in business lift, and held product leadership roles at Ancestry, Tile, and Doctor.com.

Luis also brings the perspective of an owner-operator. At SketchPop, he leads a 30-person business across P&L, product, pricing, growth, and operations, and has integrated AI agents into software development and customer service. Through Growth Alchemy Lab, he built and launched MemroOS, a shared-memory system now used by paying companies, along with an AI customer-service platform supporting multiple businesses.

His current work focuses on agentic workflows, memory, evaluation, guardrails, human approval, and the practical product decisions required to move AI from an individual tool to shared organizational infrastructure.