About the session

Organizational AI Harnesses: Building multiplayer AI experiences for teams of Agents & People

Professional AI product experience and productivity gains are defined by the harness we use, and the future is in organization sized AI harnesses.

The Harness: Claude Code, Codex, or Hermes if your bold, defines the modern professional’s AI product experience. When voice and chat are the common UI, it’s the orchestration around the LLM call driving the experience.

And while many are just figuring out how to download Claude Code, modern organizations and startups are starting to tackle the organizational harness.

How does the team interact with AI? New interface or the tools they know? How do we control an entire team of agents, with different users, or different skill levels? How is memory and context shared, but sensitive information protected from leaks? How do we stop hallucinations? How do I manage token spend? How are expert skills and workflows distributed? How can I enable my team to build their own custom apps, with some control?

This talk looks at examples and stories from companies and startups doing the work to figure out how to harness and control these powerful and unpredictable AI-enabled systems.

What you will take away

• Look beyond the LLM call to the organizational harness that shapes the professional AI experience.
• Consider how teams manage shared context, sensitive information, hallucinations, token spend, and skill distribution.
• Design enterprise AI so people with different roles and skill levels can work with agents safely and productively.

About the speaker

About Kanika

Kanika Tolver is a Senior AI Product Manager, bestselling author, and founder of Career Rehab, LLC. With nearly 20 years of experience in technology, she has led AI, ServiceNow, digital transformation, and product initiatives across the federal government and private sector. Her expertise includes AI product strategy, Microsoft Copilot, ServiceNow, agentic AI, enterprise AI adoption, and Agile product management. Kanika is also a professional speaker and the author of Career Rehab: Rebuild Your Personal Brand and Rethink the Way You Work.